FAQs

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1–3 business days after payment is confirmed.

How long will delivery take?
Standard delivery takes 7–15 business days within the US. 

Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $50.

Do you ship outside the United States?
At this time, we ship within the US only.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please note that pet apparel and hygiene products are final sale.

How do I start a return?
Contact us at hello@twistedserenitygoods.com or call (314) 530-8992 and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 10 business days after we receive and approve your return.

Products

Are your products safe for pets?
Yes! We carefully curate products that prioritize safety, quality, and wellness for dogs and cats. We only carry products we'd trust with our own pets.

Are your supplements and treats made with natural ingredients?
We focus on clean, natural formulations. Each product listing includes a full ingredient list so you can make the best choice for your pet.

Do you carry products for both dogs and cats?
Yes! We carry products for both dogs and cats across treats, toys, grooming, accessories, and health supplements.

Contact Us

How can I get in touch?
We'd love to hear from you! Reach us at:
📧 hello@twistedserenitygoods.com
📞 (314) 530-8992
Or visit our Contact page.